Story Reward is a service operated by Restaurant Coach, B 108 Pundrik Vihar, Pitampura, Delhi 110034, India. Restaurants, cafés and other venues ("venues") use it to thank guests who mention the venue's Instagram account in a Story, or who comment a campaign keyword on one of the venue's own Reels, by sending them a reward code by Instagram message.
When you mention a participating venue in your Instagram Story, Meta sends the venue's connected account a notification. From it and from Instagram's APIs we store:
We don't store your Story's photo or video, your password, your other messages, or your followers list. When you show your code, venue staff can open your public Instagram profile to confirm the account is public, which is a condition of the offer.
Some venues run a comment reward: a Reel published by the venue (often made with an influencer) asks viewers to comment a keyword. When someone comments on that venue's own post or Reel, Meta sends us the comment. We use:
We don't post, edit, hide or delete comments. We reply privately only to people who commented the keyword, once per comment. If you reply to that message, we send your reward card image in the same chat.
Some venues run a lead magnet: a Reel asks viewers to comment a keyword (for example PARTY) to receive a document such as party packages or bulk-booking rates. We treat the comment exactly as described above: the text is used only to check the keyword and is not stored. If your comment contains the keyword we send you one private reply with a link to a page we host. On that page the venue may ask for:
These details are given to that venue so it can send you the document and follow up on your enquiry. The venue decides how it uses them and is responsible for any messages it sends you. We don't sell them or use them for advertising. You can delete them yourself at any time with the Delete my details button on the page, or by sending DELETE MY DATA to the venue's Instagram account.
Restaurant Coach also offers a free Discovery Score tool at /tools/grade. You search for your venue and pick its Google listing. To build your score and report we use Google Maps Platform (the Places API) to read the listing's public details, such as its rating, number of reviews, photos, opening hours, phone number and website address; we read the public homepage of the website that listing links to (the page's text and links, nothing from any logged-in area); and, once you unlock the full report, we run Google's PageSpeed Insights on that website. Only the listing's place ID and website address are sent to Google. Your name and contact details are never sent to Google. Use of Google services is subject to Google's Terms of Service and Google's Privacy Policy.
The listing's details are used only while your report page is being built. We do not store them. If you unlock the full report we store:
We use these details to show you your report, to follow up with you about it, and to see how the tool is used. We don't sell them or use them for advertising. Only Restaurant Coach administrators can see them; they are not shown to any venue. We erase your name, contact details and typed venue name automatically 12 months after you unlock your report, and keep only the place ID and our score for statistics. You can delete them yourself at any time with the Delete my details button on your report page, or by emailing contact@restaurantcoach.in. The tool's scores are a checklist based on public information as it is when you look; they are not a promise of results and are not endorsed by Google, Meta or Instagram.
Only to run the venue's reward campaign: to send your reward, apply the venue's rules (dates, minimum Story time, followers-only offers, rewards per guest), let staff redeem it, and show the venue totals such as the number of Stories, the combined follower reach, and how many guests and how much spend each Reel or influencer brought in. We don't sell your data, use it for advertising, or message you about anything except the reward you triggered.
The venue you mentioned or whose Reel you commented on, and its staff, and Restaurant Coach as the operator. The venue decides the campaign and is responsible for the reward; we process guest data on the venue's behalf. Our hosting provider (Hostinger) stores the data, and Meta delivers the messages.
Story links: up to 48 hours. Reward records: for as long as the venue uses Story Reward, and up to 12 months after its campaign ends, for the venue's reporting and to prevent the same person claiming more than allowed. You can ask for deletion at any time.
Send the message DELETE MY DATA to the venue's Instagram account, and we'll delete your Instagram details from that venue's records straight away and reply with a reference number. Or email contact@restaurantcoach.in with your @username and the venue. See Data deletion. Any unused reward is cancelled. For rewards you've already redeemed we keep a one-way fingerprint, which can't be turned back into your ID, so the venue's "rewards per guest" limit still works.
For venue accounts we store the owner's name, email and a hashed password, staff names and hashed PINs, and the venue's Instagram connection (account ID, username, the permissions granted, and an access token that lets us receive Story mentions and comments on the venue's own posts, list the venue's recent posts so the owner can choose a Reel, and send reward messages). For comment rewards we also store the chosen Reel's ID, link and a short part of its caption, and the influencer's name, handle and fee entered by the venue. Removing Story Reward from Instagram, or clicking Disconnect in Settings, deletes the token.
Passwords and PINs are stored hashed. All traffic uses HTTPS. Instagram access tokens are encrypted in our database (AES-256), kept on our server only and never shown in the browser. Each venue can only see its own guests, rewards and reports. Administrator access requires two-step login. The database is backed up daily; backups are encrypted. Server logs don't record guests' usernames, IDs, Story links or comment text.
Under India's Digital Personal Data Protection Act, 2023 you can ask to see, correct or erase your personal data and raise a grievance. Contact our grievance contact at contact@restaurantcoach.in; we aim to respond within 7 days. If you are under 18, please don't take part in Story Reward offers.
If this policy changes, we'll update this page and the date below.
Last updated 5 October 2026. Operated by Restaurant Coach, B 108 Pundrik Vihar, Pitampura, Delhi 110034, India. Questions: contact@restaurantcoach.in